baee Privacy Policy

Who We Are and Why This Policy?

baee is a safe and reliable online casino and betting platform operated for Bangladeshi players. Protecting the privacy of your personal information is one of our highest priorities. This privacy policy provides a detailed description of what information we collect when you use the baee website (https://baee.cam), how we use it, and how we keep your information secure.

By using this platform, you will be considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

What Information Do We Collect?

For the purpose of account registration and providing services on the baee platform, we may collect the following types of information:

• Identity Information: Your full name, date of birth and national identity card number (when required).
• Contact Information: Email address and mobile phone number.
• Financial Information: Payment method details such as bKash, Nagad, Rocket or Upay numbers, and bank account information. We never store your full payment PIN or password.
• Technical Information: IP address, browser type, device information, operating system and cookies data.
• Usage Information: Your gaming activity, betting history, deposit and withdrawal history, and time spent on our platform.
• Communication Records: Records of your conversations with our customer service team.

Purpose of Data Collection

baee collects and uses your information only for the following legitimate purposes:

• For creating and managing your account.
• For processing deposits and withdrawals.
• For verifying your identity and preventing fraud.
• To confirm age verification (21 years or older).
• For implementing responsible gaming policies.
• For providing customer service and technical support.
• To inform you about promotional offers and bonuses (with your consent).
• To improve the security and performance of the platform.
• To meet legal obligations.

Data Storage and Security

baee stores your personal information on secure servers. We apply industry-standard security measures that protect against unauthorised access, modification, disclosure or destruction of data. Our core security measures are:

• SSL (Secure Socket Layer) encryption — all data transfers are secured.
• AES-256 encryption technology for sensitive information.
• Regular security audits and vulnerability testing.
• Two-Factor Authentication option.
• Restricted staff data access and strict access controls.
• Regular data backups and recovery plans.

However, we acknowledge that transmitting data over the internet is never completely secure. You are therefore advised to keep your account password safe and not share it with anyone.

Sharing Information with Third Parties

baee does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay and banking partners receive only the information necessary to complete transactions.
• Technology Service Providers: Hosting, data analytics or customer service software providers, who operate under strict confidentiality agreements.
• Legal Requirements: In response to applicable laws of Bangladesh, court orders or legitimate requests from government authorities.
• Fraud Prevention: Limited information may be disclosed to investigate any suspicious activity.

Cookies and Tracking Technologies

The baee website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience. The types of cookies we use are:

• Essential Cookies: Necessary for the basic functionality of the platform.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For analysing user behaviour to improve our services.
• Security Cookies: For detecting and preventing fraud.

You can control cookies by changing your browser settings, however disabling certain cookies may affect the functionality of the platform.

Your Rights Regarding Your Information

As a user of the baee platform, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not apply where legal obligations exist.
• Right to Restrict Processing: You can request that your information be used in a limited way for specific purposes.
• Marketing Opt-Out: You can opt out of promotional communications at any time.
• Data Portability: In certain circumstances you can receive your information in a structured format.

To exercise these rights, contact us at [email protected] or through 24/7 live chat. We will endeavour to respond to your request within 30 business days.

Data Retention Period

baee stores your personal information only for as long as necessary. Generally:

• Account information: For the duration the account is active and after closure as required by legal obligations.
• Financial transaction records: For the period specified under applicable law.
• Communication records: For a limited period for the purpose of improving customer service standards.
• Analytics data: In anonymised form for long-term service improvement.

Once the mandatory retention period has ended, we delete or anonymise the data using secure methods.

Protection of Children and Minors

The baee platform is for users aged 21 or older only. We do not intentionally collect any information from minors. If we become aware that a minor is using our platform, that account will be immediately closed and the collected information will be deleted.

If a parent or guardian suspects their child is using this platform, please contact us.

Responsible Gaming and Data Use

baee takes responsible gaming very seriously. We may use information about your gaming activity to identify potentially problematic gambling behaviour. This information is used to:

• Provide self-exclusion and limit-setting features.
• Identify unusual gaming patterns and offer support.
• Supply information and resources related to responsible gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.

International Data Transfers

In some cases your information may be processed on servers located outside Bangladesh. In such cases we ensure that applicable international standards and protection measures are strictly followed. All our data processing partners are required to comply with international data protection standards.

Policy Changes and Updates

baee reserves the right to update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of the policy. Continued use of the platform after a revised policy is published will be considered as your consent to the new policy.

For significant changes, we will send a notification to your registered email address (if you have agreed to receive notifications).

Privacy Complaints and Requests

If you have any questions, concerns or requests regarding your information or this privacy policy, contact us in the following ways:

For More Information

See the pages below for complete information about our services:

• Terms and Conditions — Detailed terms of service use.
• Responsible Gaming — Guidelines for safe and responsible gaming.
• FAQ — Common questions and answers.
• About Us — Learn about the baee platform.