baee Terms and Conditions

baee is an online casino and betting platform operated for entertainment purposes for Bangladeshi players. By using this platform you confirm that you are using these services voluntarily and knowingly.

1.1 Scope of Services

baee provides the following services:

• Online slot games and casino games
• Live casino games (via various providers including Evolution Gaming and Ezugi)
• Cricket, football and other sports betting
• Various promotions and bonus offers
• 24/7 live chat support in Bengali

1.2 Applicable Law

It is entirely your responsibility to check the applicable laws and regulations on online gaming in your own country or region before using this platform. We cannot guarantee that this platform is legally accessible in your area.

1.3 Language

These terms are written in Bengali. In the event of any conflict, the Bengali version shall be considered final.

2.1 Requirements for Creating an Account

To create an account on baee you must:

• Provide accurate and complete personal information
• Provide a valid email address and mobile number
• Set a strong password
• Accept our terms and conditions and privacy policy

2.2 One Account Rule

Each person may operate only one baee account. Creating more than one account under the same person's name is strictly prohibited and may result in account forfeiture.

2.3 Verification of Information

We reserve the right to verify your identity (KYC) at any time. This may require a national identity card, passport or other government-issued documents. Withdrawals may be held until verification is complete.

2.4 Account Security

It is your responsibility to keep your login details (username and password) completely confidential. You are responsible for all activity carried out from your account. If you suspect unauthorised access, notify our support team immediately.

3.1 Minimum Age

You must be 21 years of age or older to use the baee platform. Use of this platform by minors is strictly prohibited. Any winnings or bonuses given to those under 21 will be forfeited and the account will be closed immediately.

3.2 Geographic Restrictions

Use of this platform may be prohibited under the local laws of your location. Do not use this platform unless it is legally permitted where you are. It is entirely the user's responsibility to verify their own legal situation.

3.3 Restricted Persons

The following persons are not permitted to hold a baee account:

• baee employees and their immediate family members
• Employees of our software or game provider companies
• Self-excluded persons who have placed a restriction on themselves

4.1 Deposit Methods

baee supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all methods is ৳100 (one hundred taka).

4.2 Withdrawal Conditions

Conditions applicable to withdrawals:

• Minimum withdrawal amount: ৳1,000 (one thousand taka)
• Processing is usually completed within 5 to 30 minutes
• Withdrawals can only be made via the same method used to deposit
• Withdrawals may be held if identity verification (KYC) has not been completed
• Withdrawals will be limited if active bonus wagering has not been completed

4.3 Account Currency

All transactions on baee are conducted in Bangladeshi Taka (BDT / ৳).

4.4 Failed Transactions

Transactions may fail due to issues with the payment provider's system or banking-related reasons. In such cases, please contact our support team. baee does not charge any additional fee for failed transactions.

5.1 Welcome Bonus

New players will receive a 150% bonus on their first deposit up to a maximum of ৳15,000. To receive this bonus:

• The account must be fully verified
• A minimum deposit of ৳100 must be made
• Wagering must be completed within the specified time limit from when the bonus is received

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (25x). This means you must place bets totalling 25 times the bonus amount before you can withdraw the bonus funds.

5.3 General Bonus Rules

• Each bonus offer has its own specific terms and conditions — please read them before accepting
• We reserve the right to cancel a bonus if bonus abuse is suspected
• Multiple bonus claims from the same household, device or IP address are not permitted
• Promotional bonus offers may be changed or withdrawn without notice

5.4 VIP Program

baee has a four-tier VIP program: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%) and Platinum (up to 0.8%). Regular and active use of the platform is required to move to a higher tier. Full details of VIP benefits are provided separately for each tier.

6.1 Fair Play Guarantee

baee operates games in a fully secure and reliable environment. All our games are run through certified software providers and controlled by a Random Number Generator (RNG), which ensures impartial outcomes.

6.2 Technical Errors

If a software error, network issue or other technical problem affects the outcome of a game or a payment, baee reserves the right to void that bet or round. Any benefit or winnings arising from a technical error will be considered void.

6.3 Betting Limits

Minimum and maximum betting limits are set for each game and betting market. baee reserves the right to change these limits at its own discretion. We reserve the right to refuse a bet if an unusual or suspicious betting pattern is detected.

6.4 Sports Betting

When betting on cricket (including BPL, IPL, T20 World Cup and ICC tournaments), football (including FIFA tournaments), kabaddi and other sports, the rules of the relevant sport apply. If a match is cancelled or abandoned, the settlement of that bet will follow the relevant section's rules.

The following activities are strictly prohibited and will result in immediate account closure and possible forfeiture of all funds:

• Creating multiple accounts or operating an account on behalf of a third party
• Abusing the bonus system or promotions (including bonus arbitrage)
• Money laundering or conducting any unlawful financial activity
• Using software hacking, cheat programs or automation software
• Game manipulation or colluding with other players to gain an advantage
• Using a false identity or someone else's identity
• Attempting unauthorised access to baee's systems
• Creating or using an account while being a minor

8.1 Data Collection

We collect, store and use your personal information for the purpose of providing our services. Our detailed Privacy Policy is published separately and forms an integral part of these terms.

8.2 Security Measures

baee uses SSL encryption technology to keep all transactions and personal data secure. We operate a secure and reliable platform by following modern cybersecurity standards.

8.3 Sharing Data with Third Parties

Your personal information is not sold or transferred to any third party, except where required by legal obligation or where it is essential for the provision of our services.

baee is firmly committed to responsible gambling. Online gaming is a form of entertainment, not a source of income.

9.1 Setting Your Own Limits

On our platform, you can set the following limits yourself:

• Daily / weekly / monthly deposit limit
• Loss limit
• Session time limit
• Cooling-off period
• Self-exclusion — for a fixed or indefinite period

9.2 Support

If you have a problem with gambling addiction, our support team is ready to help you. You can find detailed information and ways to get help on our Responsible Gaming page.

10.1 Closure at User Request

You can request to close your account at any time through our support team. Before closure, all active bets will be settled and available balance can be withdrawn (provided no bonus wagering conditions apply).

10.2 Suspension or Closure by baee

We may suspend or close an account without notice for the following reasons:

• Any violation of these terms and conditions
• Suspicion of fraud, deception, or illegal activity
• Evidence or suspicion of being underage
• Providing false information
• Abuse of bonuses or promotions
• Legal or regulatory requirements

10.3 Return of Funds

Under normal circumstances, the balance will be returned upon account closure. However, if the account is closed due to a violation of the rules, all or part of the funds may be forfeited.

11.1 Right to Modify Services

baee reserves the right to change, temporarily suspend, or permanently discontinue its services, game collection, payment methods, or promotions at any time, with or without notice.

11.2 Exclusion of Liability

We are not liable for:

• Loss of games due to internet connection failure
• Losses caused by technical errors (although we endeavour to provide a fair resolution)
• Delays or failures by third-party payment providers
• Losses resulting from your own negligence or disclosure of account information
• Service restrictions due to changes in law

11.3 Maximum Liability

In any circumstances, our total liability will be limited to the amount of the deposit held in your account at the time of the relevant incident.

baee reserves the right to amend these rules and terms and conditions at any time. For significant changes, we will endeavour to notify users through any appropriate means.

Continuing to use the platform after the updated terms and conditions have been published will be considered as your acceptance of the new terms. The latest terms and conditions will always be available on this page.

13.1 How to Submit a Complaint

If you have a complaint, please contact us through the following channels:

• 24/7 Live Chat: Via the chat button on any page of the site
• Email: [email protected]

13.2 Complaint Resolution Timeframe

We take all complaints seriously. We generally try to resolve complaints as quickly as possible after receiving them. Complex matters may be resolved through special review.

13.3 Dispute Resolution

Any dispute with baee should first be resolved through direct discussion. Written complaints can be sent by email and our team will respond within a reasonable time.